Trading Terms

Payment

We accept most Visa card and Mastercard through WorldPay and payments made via Paypal. We charge for all items as soon as your order is accepted.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We therefore reserve the right to cancel any order for any reason.

Prices

All our prices listed in this web site include VAT at the current rate where applicable. We reserve the right to alter prices without notice. For heavier items such as bags, fins and energy drinks, we reserve the rights to charge additional postage at cost.

Tax Charges

Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

Delivery

ORDERS RECEIVED AFTER 1PM WILL BE DISPATCHED ON THE NEXT WORKING DAY FOR EXPEDITED ORDERS. Orders ordered on a bank holiday will be dispatched on the next working day Monday to Friday. If there is an unexpected problem we will notify you within the next working day.

UK: Delivered by My Hermes unless expedited. £9.99 you can select Expedited Delivery. If ordering on a Friday you can pay £9.99 for Expedited which will be the Monday if ordered before 1pm or Tuesday.

UK: My Hermes average delivery 3-5 working days. Next day before 1pm will usually be delivered the next day.

Expedited is 1 or 2 working days delivery time.

Europe and Rest of World are charged at Royal Mail standard airmail prices.